Exchange 2003 ActiveSync Fehlercodes

DEV_errorcode

Dieser Fehler stammt vom Gerät selbst und hat nichts mit dem Exchange Server zu tun.

MIS_errorcode

Ehe die Funktion Exchange ActiveSync Server Teil von Exchange geworden ist, gab es auch den Mobile Information Server. Diese Fehler sind vom MIS.

SYNC_errorcode

Diese Fehler stammen von Exchange 2003 ActiveSync Server und entsprechen meist dem MIS-Fehlern.

HTTP_errorcode

Diese Fehler sind oft durch die Verbindung oder den IIS selbst verursacht und weisen auf Fehler in der HTTP-Verbindung (Namensauflösung, SSL, Routing etc.) hin

CONNMGR_errorcode

Diese Fehler beziehen sich auf den Connection Manager auf dem PocketPC, quasi das Gegenstück zum RAS-Client auf einem Desktop.

INTERNET_errorcode

Auch auf dem Windows Mobile gerät gibt es so etwas wie einen "WinSock"-Treiber. Diese Fehler deuten auf Probleme an dieser Komponente hin. Meist können Sie dann auch nicht Surfen etc

HEX errorcode

Keine genauere Beschreibung der Fehler

N/A

85002000

Zuwenig Speicherplatz verfügbar.

Löschen Sie nicht mehr benötigte Daten.

N/A

85002001

Ein nicht weiter bekannter Synchronisationsfehler ist aufgetreten.

Versuchen Sie es später noch einmal.

DEV_1

85002002

Zuwenig Speicher auf dem Gerät verfügbar.

Löschen Sie überzählige Dateien und Mails vom Gerät

DEV_1

N/A

Synchronization failed. You do not have enough free memory on your device to synchronize information. Delete unused files from your device or close programs that are running to free up memory, and then try again

The storage memory holds all the applications that are loaded in RAM on the device. The program memory is used by programs that are running. The shell adjusts allocation of storage and program memory. The shell will close applications to free program memory. You can also close applications manually by clicking Settings, System, Memory, Running Programs, and stopping the unnecessary applications. To free up storage memory remove unnecessary programs that have been loaded

DEV_2

85002003

The device timed out while waiting to establish a connection with the server.

Try again later.  Ensure device is able to browse Internet sites.

DEV_2

N/A

Synchronization cannot be completed successfully due to a server time out. Disconnect, reconnect and try again.

This error is reported when the server fails to respond to a command sent from the device..

User Action:

1. Attempt the sync later

DEV_3

85002004

The User manually ended the synchronization process from the device.

Try again.

DEV_3

N/A

You have stopped synchronization.

This error is reported when you disconnect the connection that was being used für synchronization. für example, if you were using a CDPD modem für connectivity and you clicked on Disconnect in the middle of an ActiveSync session, you could get this error.

User Action: Reconnect and attempt the sync.

DEV_4

N/A

Synchronization failed. If the problem continues, contact your network administrator

This error is caused by corruption in the data store

User Action:

1. Unselect the datatypes on the device by clicking Start, ActiveSync, Server, and then reselect them. This will delete all the data on the device. On the subsequent sync, all selected items will be synchronized to the device.

DEV_6

85002007

The synchronization failed because of a problem on the server but no server-originated error codes (or any other unknown server errors) were received by the device.

Ensure the proper server name has been entered.

DEV_7

85002008

An error occurred while ActiveSync was writing an item’s properties to the database on the device (per-item error).

Try again.

DEV_8

85002009

The synchronization key data on the device is not valid because a data removal failed.

Try again.  May require User to de-select sync items (Inbox, Contacts, Calendar, Tasks) and re-select them to reset the sync key.

DEV_9

8500200A

The required connection information is not present on the device.

Verify the server information and credentials on the device.

DEV_9

N/A

The connection failed due to missing server information or User credentials. Tap Options, and then the Server tab to verify that your server name is correct. Then, tap Advanced to verify that your User credentials are correct and try again

User Action:

1. Verify the server information and credentials.

DEV_10

8500200B

The device timed out while waiting für a response from the server.

Verify that the server is available and try again later.

DEV_10

N/A

Synchronization failed because the device timed out waiting für the server to respond. Try again later.

This error is reported when the device times out while trying to establish a connection with the server. The error is reported after around 4 minutes.

User Action: Attempt the sync later.

DEV_11

8500200C

The device could not shut down the send/receive thread after the User requested the synchronization to stop. The synchronization application on the device was forced to close.

DEV_12

8500200D

The device timed out while waiting für a response from the User.

Try again.

DEV_13

8500200E

A failure occurred on the device that is not indicated to the User.

DEV_14

8500200F

The device timed out while waiting für a response from the server.

Verify that the server is available and try again later.

N/A

85002010

The device’s last error is displayed.

HTTP

85010000

An unknown HTTP communication or protocol error occurred.

Ensure device is able to browse Internet sites.

HTTP_400

85010001

An invalid HTTP communication or protocol syntax occurred..

HTTP_401

85010002

An unauthorized HTTP communication or protocol was used.
- OR -
Unable to connect to sync server due to authentication failure. Check your connection configuration.
- OR -
Access was denied. Check your server Username and password in ActiveSync Options

The credentials provided to access the server are incorrect or you are not enabled für synchronization or your password has expired.

User Action:

1. On the device, go to ActiveSync, Tools, Server, verify that the server name is correct. Click on Advanced and verify the Username, password and domain information. Please contact your administrator and make sure that you are enabled für synchronization

HTTP_402

85010003

Payment is required für HTTP communication.

HTTP_403

85010004

Die HTTP-Kommunikation ist verboten oder der Anwender darf nicht ActiveSync verwenden.

1. Microsoft-Server-ActiveSync erzwingt SSL und ihr Mobilgerät nutzt kein https. Bitte stellen Sie ihr Endgerät um, dass es SSL verwendet
2. Das virtuelle Verzeichnis "/Exchange" erzwingt SSL. Bitten Sie ihren Administrator die Konfiguration anzupassen (SSL-Zwang abschalten und port80 von extern sperren oder Activesync auf "exchange-oma" umstellen.
3. Der Zugriff per Activesync landet nicht auf dem ActiveSync Server. Das kann z.B. an einer fehlerhalten Veröffentlichung der Webseite liegen oder Sie verwenden Hostheader, so dass nicht die gewünschte Webseite erreicht wird.
4. IMEI Restriktionen auf dem Postfach verhindern, dass dieses Gerät sich synchronisieren kann.

Im IISLog sollten Sie weitere Details sehen.

HTTP_404

85010005

An object was not found by the HTTP communication or protocol.
or
The server you are synchronizing with is not an Exchange ActiveSync server, or is running incompatible software. Specify the correct server in ActiveSync options.

The server name specified on the device resolves to the IP address of a server that does not have Exchange installed on it.

User Action:

1. Verify the server name and DNS configuration.

HTTP_405

85010006

The method is not allowed für use with an HTTP communication or protocol.

Eventuell Content Filter der Firewall, welcher z.B. POST u.a. blockiert

HTTP_406

85010007

No response acceptable to the client was found für HTTP communication or protocol to proceed..

Der Server konnte auf die Anfrage des Clients keine mögliche Aktion ausführen.

HTTP_407

85010008

Proxy authentication is required für HTTP communication or protocol to proceed.

Der Zugriff erfolgt über einen HTTP-Proxy, für den eine Anmeldung erforderlich ist.
Prüfen Sie, wie das Mobilgerät eine Verbindung zum Service aufbaut

HTTP_408

85010009

The server timed out while waiting für the request für an HTTP communication. This error occurs when a request is sent but never gets a response, typically in low signal conditions. Generally, it is a temporary or recoverable situation.

Try again later.

HTTP_409

8501000A

The User should resubmit the HTTP communication with more information.

Verify the information and settings associated with the HTTP communication and try again.

HTTP_410

8501000B

The HTTP resource is no longer available.

Ensure the server is available.

HTTP_411

8501000C

The server refused to accept the HTTP communication request without a length.

HTTP_412

8501000D

The precondition given in the HTTP communication request failed.

Verify Internet settings and try again.

HTTP_413

8501000E

The HTTP communication request entity was too large.

HTTP_414

8501000F

The requested HTTP universal Resource Identifier (URI) was too long.

HTTP_415

85010010

An unsupported HTTP media type was used.

HTTP_416

85010011

An HTTP communication or protocol error occurred.

HTTP_417

85010012

An HTTP communication or protocol error occurred.

HTTP_449

85010013

An HTTP communication or protocol error occurred.

HTTP_500

85010014

 OR

Synchronization failed due to an error on the server. Try again.

1. Windows Integrated Authentication is not enabled on the Exchange virtual directory on the Exchange server. The Server ActiveSync component uses Kerberos authentication when communicating with the Exchange server.
2. Windows Integrated Authentication is enabled on the Exchange virtual directory on the Exchange server, but Kerberos is disabled via the IIS metabase.
3. Kerberos is enabled, but IIS may return HTTP Status 401 every 30 Days when using Kerberos on Windows 2000.
4. Sync is attempted while the mailbox is being moved.
5. User attempting sync is a member of more than 200 groups.
6. The Left Hand Side(LHS) and Right Hand Side(RHS) of the User’s primäry SMTP address are both different from the SMTP address based on the default recipient policy. (Fixed with Exchange 2003 Service Pack2)
7. The Exchange virtual directory on the Exchange Server is configured to require Secure Sockets Layer (SSL). Server ActiveSync communicates with the Exchange Server over port 80.
8. Windows SharePoint® has been installed on the Exchange server
9. The User composes e-mail on the device and attempts a sync when mailbox limits have been reached on the Exchange server.
10. Anonymous authentication is enabled on the Microsoft-Server-ActiveSync virtual directory on the server.

User Action:

1. To enable Integrated Windows Authentication on the Exchange virtual root
2. Re-enable Kerberos on the Exchange server by following the instructions in the KB Article 215383. HOW TO: Configure IIS to Support Both Kerberos and NTLM Authentication
3. If you are using Exchange 2003 on Windows 2000, obtain the hot fix outlined in KB 329938 by calling Microsoft Product Support Services.
4. Attempt sync later.
5. Reduce the group membership or obtain the QFE fix outlined in KB 818526 by calling Microsoft Product Support Services.
6. Add a registry key. Use Regedt32 and locate
   HKLM\System\CurrentControlSet\Services\MasSync\Parameters. Under the Parameters key create a Reg_SZ value called SMTPProxy. Set the value to the domain defined by the default recipient policy. für example, Microsoft.com. Restart the IIS Admin service. If you are using a front-end/back-end configuration this registry key needs to be added on the front-end server.
7. To configure the Exchange virtual directory to not require SSL
8. Configure Windows SharePoint to use Kerberos authentication by following the steps in KB 832769 HOW TO: Configure Windows SharePoint Services to use Kerberos Authentication
9. Try to delete items in your mailbox to bring it within limits or contact your Exchange administrator to change the limits on your mailbox.
10. UNCheck anonymous authentication on the Microsoft-Server-ActiveSync virtual directory on the server. Basic authentication should be enabled.

HTTP_501

85010015

The required protocol is not supported.

HTTP_502

85010016

An error response was received from the HTTP gateway.
- OR -
Synchronization failed due to an error on the server.

1. The device is using a proxy server to connect to the Exchange Server. The proxy server encountered an error.

User Action:

1. Please use a different proxy or report the issue to the proxy server administrator.

HTTP_503

85010017

The device is temporarily overloaded.
- OR -
Synchronization failed due to an error on the server. Try again.

1. The Web service is unavailable. The service may have been stopped temporarily.

User Action:

1. Attempt sync later

HTTP_504

85010018

The device timed out while waiting für the HTTP gateway
- OR -
Synchronization failed because of a server error. Try again.

1. The device is using a proxy server to connect to the Exchange Server. The proxy server connection timed out.

User Action:

1. Use a different proxy or report the issue to the proxy server administrator
    

HTTP_505

85010019

The HTTP version is not supported.

HTTP_507

8501001A

HTTP is out of disk space.

CONNMGR_0

85020000

The connection status is unknown in the Connection Manager.

CONNMGR_16

85020001

The connection is open in the Connection Manager.

CONNMGR_32

85020002

The connection is disconnected in the Connection Manager.

CONNMGR_33

85020003

The connection failed and cannot be reestablished by the Connection Manager.
- OR -
Unable to connect. Verify you have network coverage and try again

1. Try restarting the device and verify connectivity settings on the device.
2. There is no connection available für the device to communicate with the server

User Action:

1. Verify the connectivity settings on your device
2. Ensure the device can access Internet sites.

CONNMGR_34

85020004

The User ended the connection.

CONNMGR_35

85020005

The Connection Manager is ready to connect but the connection is disabled.

CONNMGR_36

85020006

The Connection Manager could not find a path to the destination.
- OR -
Unable to connect. Verify your dialup or proxy settings are correct, and try again

1. Verify server name is entered correct.
2. There is no connection available für the device to communicate with the server.
3. The User has more than 372 top level folders in their mailbox and is using a Windows Mobile 2002-based device.

User Action:

1. Verify the connectivity settings on your device.
2. Reduce the number of top level folders to 372 or less by moving some top level folders to be subfolders or use a Windows Mobile 2003-based device
3. Ensure the device can access Internet sites.

CONNMGR_37

85020007

The Connection Manager is waiting für a path to the destination.
- OR -
Unable to connect. Verify you have network coverage, and try again. If the problem persists, contact your network administrator

1. There is no connection available für the device to communicate with the server.

User Action:

1. Verify the data connectivity settings (GPRS/dial-up settings) on your device
2. Ensure the device can access Internet sites.

CONNMGR_38

85020008

A voice call is in progress.

Try synchronizing again after the voice call is finished.

CONNMGR_64

85020009

The Connection Manager is attempting to connect.

Ensure the device can access Internet sites.

CONNMGR_65

8502000A

Another connection is using the resource.

Try again later.

CONNMGR_66

8502000B

The Connection Manager could not find a path to the destination.

Ensure the device can access Internet sites.

CONNMGR_128

8502000C

The connection is being brought down.

Ensure the device can access Internet sites.

CONNMGR_129

8502000D

The Connection Manager is stopping the attempt to connect.

N/A

85030000

No synchronization occurred while roaming.

N/A

85030001

The ActiveSync application is not supported.

Upgrade the version of ActiveSync on the desktop computer and try again.

N/A

85030002

The ActiveSync application is not implemented.

N/A

85030003

No synchronization is scheduled in the ActiveSync application.

N/A

85030004

The ActiveSync application is not initialized.

Restart the ActiveSync application and try again.

N/A

85030005

Mutex failed on the ActiveSync application.

N/A

85030006

The listview window in the ActiveSync application was not created.

N/A

85030007

The document was not sent in the synchronization context.

N/A

85030008

The synchronization document is not valid.

N/A

85030009

The proxy window in the ActiveSync application was not created.

N/A

8503000A

The device failed to send a message to the ActiveSync application.

N/A

8503000B

The ActiveSync application failed to start in a timely fashion.

N/A

8503000C

The device failed to find the ActiveSync window.

N/A

8503000D

The device failed to get the ActiveSync process handle.

N/A

8503000E

The device failed to send the Extensible Markup Language (XML) document to the synchronization application.

N/A

8503000F

An invalid collection type was used.

N/A

85030010

A DPA error occurred.

N/A

85030011

A POOM failure occurred.

N/A

85030012

A POOM Provider DSA error occurred.

N/A

85030013

No device address exists in the ActiveSync application.

Verify that the device has an IP address and that it has a partnership with the desktop computer.

N/A

85030014

ActiveSync failed to configure the account to synchronize as new items arrive.

Contact the Microsoft Exchange administrator.

N/A

85030015

The account could not be configured to synchronize as new items arrive.

Select a different ActiveSync mobile schedule or contact the Microsoft Exchange administrator.

N/A

85030016

A silent retry error occurred in the ActiveSync application.

N/A

85030017

A retry level information error occurred in the ActiveSync application.

N/A

85030018

A retry level error occurred in the ActiveSync application.

N/A

85030019

The radio/phone is off.

If using a Pocket PC device, try again after turning on the phone.

N/A

8503001A

The response was compressed but had an invalid gzip header.

N/A

8503001B

An error is returned by the zlib decompression function.

85030022

INTERNET_1

0x80072F17

SSL Fehler

Prüfen Sie das Datum auf dem Mobiltelefon. Vermutlich ist es in der Vergangenheit und das Zertifikat des Exchange Servers ist noch nicht gültig

INTERNET_1

80072EE1

No more handles could be generated at this time.

INTERNET_2

80072EE2

The request has timed out. It is generally a temporary or recoverable situation.

Try again later.

INTERNET_3

80072EE3

An extended error was returned from the server. This error is typically caused by a string or buffer containing a verbose error message.

Retrieve the error text from the Verbose log file.

INTERNET_4

80072EEC

An internal error has occurred. It is generally a temporary or recoverable situation.

Try again later.

INTERNET_5

80072EE5

The uniform Resource Locator (URL) is invalid. This error is caused by a temporary server overload.

Try again after verifying the URL.

INTERNET_6

80072EE6

The URL scheme could not be recognized or is not supported. This situation is caused by temporary issues, such as insufficient temporary memory.

Close one or more programs and try again.

INTERNET_7

80072EE7

The server name could not be resolved.
- OR -
Synchronization failed. Verify that you have entered the correct server name and try again

User Action:

1. Verify the server information on your device.

INTERNET_8

80072EE8

The requested protocol could not be located.

Verify that the protocol is supported by the device and by the desktop computer, and then try again.

INTERNET_9

80072EE9

A request to InternetQueryOption or InternetSetOption specified an invalid option value.

INTERNET_10

80072EEA

The length of an option supplied to InternetQueryOption or InternetSetOption is incorrect für the type of option specified.

INTERNET_11

80072EEB

The request option cannot be set, only queried.

INTERNET_12

80072EEC

The Microsoft Win32® Internet function support is being shut down or unloaded.

INTERNET_13

80072EED

The request to connect and log on to a File Transfer Protocol (FTP) server could not be completed because the supplied User name is incorrect.

Try again after verifying the server name and the User name. Also, try contacting the server administrator.

INTERNET_14

80072EEE

The request to connect and log on to an FTP server could not be completed because the supplied password is incorrect.

Try again after verifying the server name, User name, and password. Also, try contacting the server administrator.

INTERNET_15

80072EEF

The request to connect to and log on to an FTP server failed.

Try again after verifying the server name, User name, and password. Also, try contacting the server administrator.

INTERNET_16

80072EF2

The requested operation is invalid.

INTERNET_17

80072EF1

The operation was canceled, usually because the handle on which the request was operating was closed before the operation completed.

INTERNET_18

80072EF2

The type of handle supplied is incorrect für this operation.

INTERNET_19

80072EF3

The requested operation cannot be carried out because the handle supplied is not in the correct state. Generally, this is a temporary and recoverable situation.
- OR -
Synchronization failed due to a device software error. Contact your network administrator.

1. This could be caused by transient network issues.

User Action:

1. Attempt the sync later

INTERNET_20

80072EF4

The request cannot be made through a proxy.

Change to a different type of connection and then try to reconnect to the synchronization resource.

INTERNET_21

80072EF5

A required registry value could not be located.

Verify the registry settings für ActiveSync, the mobile device, and the desktop computer.

INTERNET_22

80072EF6

A required registry value was located but it is an incorrect type or has an invalid value.

Verify the registry settings für ActiveSync, the mobile device, and the desktop computer.

INTERNET_23

80072EF7

Direct network access cannot be made at this time.

Verify that the network is available and that the User has permissions to access the network from a mobile device, and then try again later.

INTERNET_24

80072EF8

An asynchronous request could not be made because a zero context value was supplied.

INTERNET_25

80072EF9

An asynchronous request could not be made because a callback function has not been set.

INTERNET_26

80072EFA

The required operation could not be completed because one or more requests are pending.

Try again later.

INTERNET_27

80072EFB

The format of the request is invalid.

Verify the configuration settings für ActiveSync, the mobile device, and the desktop computer, and then try again later.

INTERNET_28

80072EF4

The requested item could not be located. This error is similar to an “HTTP 404 Page Not Found” error in Internet Explorer. It may be caused by temporary server load conditions.

Ensure the device can access Internet sites.

INTERNET_29

80072EFD

The attempt to connect to the server failed because a connection to the network was not detected.
- OR -
Synchronization failed. Information cannot be synchronized because a connection to the network was not detected. Check your device connection settings and try again.

1. There is no connectivity to the server
2. A certificate is not installed on the server.
3. The configuration settings on the device für Exchange ActiveSync are incorrect.

User Action:

1. If you are using desktop pass through, make sure the device is in the cradle. If you are using an 802.11 card, make sure the connection settings are configured correctly. Check to see if your device has a valid IP address. Verify that you have Internet connectivity by browsing a Web site. Freeware utilities are available für Windows Mobile-based devices to assist in determining your IP address and verifying basic network connectivity.
2. If you are using a Windows Mobile 2002-based device, install a valid certificate on the server.
3. Verify that you have entered the server name correctly on your device. If you have a front-end/back-end configuration use the name of the front-end server and not the mailbox server.

INTERNET_30

80072EFE

The connection with the server has been stopped.

Verify that the server is available and try again.

INTERNET_31

80072EFF

The connection with the server has been reset.
- OR -
Synchronization failed due to a communications failure. Try again

1. The connection with the server was reset. You are using a Windows Mobile 2002-based device or a Windows Mobile 2003-based device with SSL. However an SSL connection could not be established and the connection was reset.

User Action:

1. Verify that the server you are connecting is listening on the SSL port. Ensure that you can connect to the server over SSL using Internet Explorer on the device.

INTERNET_32

80072F00

This error calls für the Win32 Internet function to redo the request.

INTERNET_33

The request to the proxy was invalid. It may be caused by temporary load conditions.

Verify proxy settings and try again later.

INTERNET_36

80072F04

The request failed because the handle already exists.

INTERNET_37

80072F05

The SSL certificate date that was received from the server indicates that the certificate has expired.
- OR -
Synchronization failed. The security certificate on the server has expired. Check that the date and time on your device are correct and try again

User Action:

1. On your device, click Start, Settings, System, Clock, and set the correct date and time.

INTERNET_38

80072F06

The SSL certificate common name (host name field) is incorrect.
- OR -
Synchronization failed due to an incorrect SSL certificate common name.

1. The name of the Exchange server specified on the device does not match the common name on the certificate.

User Action:

1. On your device, click Start, ActiveSync, Tools, Options, Server, and make sure that the correct server name is entered.

INTERNET_39

80072F07

The application is moving from a non-SSL to an SSL connection because of a redirection.

INTERNET_40

80072F08

The application is moving from an SSL to a non-SSL connection because of a redirection.

INTERNET_41

80072F09

The content is not entirely secure. Some of the content being viewed may have come from unsecured servers.

INTERNET_42

80072F0A

The application is posting and attempting to change multiple lines of text on a server that is not secure.

INTERNET_43

80072F0B

The application is posting data to a server that is not secure.

INTERNET_44

N/A

The server is requesting client authentication.

Enter authentication credentials.

INTERNET_45

80072F0D ?

Synchronization failed. The security certificate on the server is invalid. Contact your system administrator or ISP to install a valid certificate on the server and try again.

User Action:

1. Attempt sync after a valid certificate is installed on the server.
   The following root certificates are installed by default on Pocket PCs with Windows Mobile 2002 software.
   • Verisign/RSA Secure Server
   • Verisign Class 1 Public primäry CA
   • Verisign Class 2 Public primäry CA
   • Verisign Class 3 Public primäry CA
   • Verisign Class 3 Public primäry CA (2028)
   • GTE Cybertrust ROOT
   • GTE Cybertrust Solutions ROOT
   • Thawte Server CA
   • Thawte Premium Server CA
   • Entrust.net Secure Server
   • Entrust.net CA (2048 bit)
2. If you are using a certificate that is not trusted, you can disable certificate validation on the device by running the CertChk.exe tool. The Disable Certificate Validation tool is part of the Exchange 2003 All-in-one Tools package available from
   http://www.Microsoft.com/downloads/details.aspx?FamilyId=E0F616C6-8FA4-4768-A3ED-CC09AEF7B60A&displaylang=en
   Please see the readme that is provided with the tool für more information.
3. Root certificates can also be added to the Pocket PCs with Windows Mobile 2002 softwareby using the process outlined in KB 322956 Sample to Add Root Certificates to Pocket PC 2002.

INTERNET_55

80072F0D ?

Synchronization failed. If the problem continues contact your Network Administrator

User Action:

1. Attempt sync after a valid certificate is installed on the server.
   The following root certificates are installed by default on Pocket PC 2003 devices.
   • Equifax Secure Certificate Authority
   • Verisign Class 2 Public primäry CA
   • Verisign Class 3 Public primäry CA
   • GTE Cybertrust ROOT
   • GTE Cybertrust Solutions ROOT
   • Thawte Server CA
   • Thawte Premium Server CA
   • Entrust.net Secure Server
   • Entrust.net CA (2048 bit)
   • GlobalSign Root CA
2. If you are using a certificate that is not trusted, you can disable certificate validation on the device by running the CertChk.exe tool. The Disable Certificate Validation tool is part of the Exchange 2003 All-in-one Tools package available from
   http://www.Microsoft.com/downloads/details.aspx?FamilyId=E0F616C6-8FA4-4768-A3ED-CC09AEF7B60A&displaylang=en
   Please see the readme that is provided with the tool für more information.
3. Root certificates can also be added to the Pocket PC 2003-based device. Copy the .DER file für your root certificate to the Pocket PC 2003-based device. Then browse to the file and just click on it. Pocket PC 2003-based devices will prompt you to add the certificate to the root store.

INTERNET_152

N/A

Synchronization failed due to a communications failure. Try again.

1. An invalid response was received from the server. This could occur if a problem was encountered while the server was in the midst of transmitting data. This could occur if there was a proxy in between the device and server that did not honor the HTTP Keep-Alive setting. This could also occur if the default Web site has been stopped.

User Action:

1. Attempt the sync again. Configure the proxy to enable the HTTP Keep-Alive setting. If the default Web site was stopped, Click Start, Programs, Administrative Tools, and then click Internet Services Manager. Click to expand your server object, right-click Default Web site, and then click Start.
    

INTERNET_150

80072F76

The requested header could not be located.

INTERNET_151

80072F77

The server did not return any headers.

INTERNET_153

80072F79

The supplied header was invalid.

INTERNET_156

80072F7C

The redirection failed because either the scheme changed (for example, HTTP to FTP) or all attempts made to redirect failed (default is five attempts).

0x80042256

N/A

Synchronization failed because the User aborted connection.

1. User clicked Stop when the sync was in progress.

User Action:

1. In ActiveSync, click Sync to initiate the server sync.

0x80070008

N/A

: Synchronization failed. If the problem continues, contact your network administrator

User Action:

1. Obtain the latest Pocket PC End User Update from your service provider.

 0x8007000e

N/A

Synchronization failed. You do not have enough free memory on your device to synchronize information. Delete unused files from your device or close programs that are running to free up memory, and then try again.

1. a. Attempt to sync a meeting request that contains an attendee list that exceeds 16K characters.
   b. Attempt to sync a calendar item that contains a large number of exceptions.
   c. Make sure you have enough free memory on the device.

User Action:

1. Obtain the latest Pocket PC End User Update from your service provider.
2. Try a soft reset of the device

0x80004005

N/A

Synchronization failed due to a device software error. Contact your network administrator.

User Action:

1. Obtain the latest Pocket PC End User Update from your service provider.

0x 80070057
- OR -
0x80830003

N/A

Synchronization failed. If the problem continues, contact your network administrator.

1. The Exchange server is configured to require client certificates.

User Action:

1. On the Exchange server, laUNCh Internet Services Manager. Right click on the Microsoft-Server-ActiveSync virtual directory and choose Properties. Select the Directory Security tab. Click the Edit button in the Secure Communications section and select the option to “Ignore client certificates.”

N/A

N/A

The phone is off.

If using a Pocket PC device, try again after turning on the phone.

N/A

N/A

The connection link disconnected prematurely.

Verify that the resource is available and try again.

N/A

N/A

The connection could not be established because it would split an exclusive connection.

Wait until the exclusive connection is no longer being used, and then try again. Or cancel the current activity on the exclusive connection and then try again.

N/A

N/A

The server or desktop computer failed to authenticate the User.

Verify the User’s credentials. If the credentials are correct, verify that the User has permissions to synchronize with the server or desktop computer from a mobile device.

MIS_3

N/A

Sync key mismatch error. To restart sync, disable and re-enable Server ActiveSync on the device für the particular data type that failed (for example, Calendar, Contacts, or Inbox).

1. This error can be reported if the device was restored from an older backup or the User’s Exchange account was restored or moved to a different server.

User Action:

1. Disable and then re-enable ActiveSync für the data types that are being synchronized by clicking on Start, ActiveSync, Tools, Options, Server

SYNC_3

N/A

A critical error has occurred and sync failed. The next time you sync, you will be prompted to overwrite the data on your device with data from the server. You will lose only the changes made since your last successful sync.

1. This error could occur if host headers are being used and the request goes to the wrong Web site.

User Action:

1. Verify that host headers are configured correctly.

MIS_5 / SYNC_5

N/A

Synchronization failed due to a server software error. If the problem continues, contact your network administrator.

1. Windows Integrated Authentication is not enabled on the Exchange virtual directory on the Exchange server. The Exchange ActiveSync component uses Kerberos authentication when communicating with the Exchange server.
2. Windows Integrated Authentication is enabled on the Exchange virtual directory on the Exchange server, but Kerberos is disabled via the IIS metabase.
3. Kerberos is enabled, but IIS may return HTTP Status 401 every 30 Days when using Kerberos on Windows 2000.
4. The TMP/TEMP environment variable on the Exchange server is not pointing to a valid directory or there is not enough disk space or the User performing sync does not have access to the TMP/TEMP folder on the Exchange server. für large sync requests, IIS uses temporary storage.
5. Large sync requests could exceed the default size limits für requests sent to IIS.
6. Sync state on the device is corrupt.

User Action:

1. To enable Integrated Windows Authentication on the Exchange virtual root
2.  Re-enable Kerberos on the Exchange server by following the instructions in the KB Article 215383
   HOW TO: Configure IIS to Support Both Kerberos and NTLM Authentication
3. If you are using Exchange 2003 with Windows 2000, obtain the hot fix outlined in KB 329938 by calling Microsoft Product Support Services.
4. Verify the TMP/TEMP configuration.
5. The MaxClientRequestBuffer can be increased as outlined in the KB 260694 Description of the MaxClientRequestBuffer Registry Value
6. Deselect the datatype(usually calendar) and then reselect the datatype.

• 842541 You receive a "SYNC_5" or a "MIS_5" error message when you try to synchronize your Pocket PC or Smartphone calendar with your Exchange 2000 Server, Mobile Information Server 2002, or Exchange 2003 Server mailbox

MIS_88

N/A

Synchronization of <inbox> cannot be completed successfully. Your device must sync all inbox information with sync server.

1. This error can occur if the synchronization server is unable to open the inbox folder on the Exchange server. This can occur with calendar and contacts as well.
2. The PUT verb is blocked on the Exchange server.

User Action:

1. A recovery sync will be performed automatically during a subsequent sync.
2. If URLScan is configured on the Exchange server, make sure that this verb is allowed on the Exchange server.

MIS_9

N/A

Synchronization failed. There is not enough space on your Microsoft Exchange mailbox to synchronize information. Delete old items to increase space and try again.

1. This error can occur if you are approaching the mailbox limits set on your Exchange server.
2. The TMP/TEMP environment variable on the Exchange server is not pointing to a valid directory or there is not enough disk space or the User performing sync does not have access to the TMP/TEMP folder on the Exchange server. für large sync requests, IIS uses temporary storage.
3. Large sync requests could exceed the default size limits für requests sent to IIS.

User Action:

1. Try to delete items in your mailbox to bring it within limits. Contact your Exchange administrator to change the limits on your mailbox.
2. Verify the TMP/TEMP configuration.
3. The MaxClientRequestBuffer can be increased as outlined in the KB 260694 Description of the MaxClientRequestBuffer Registry Value.

MIS_20

N/A

A critical error has occurred and sync failed. When you next sync, you will be prompted to overwrite the data on your device with data from the server. This may take several minutes.

1. This error could occur if there are multiple front-end servers and some of them have not been upgraded.

User Action:

1. Sync should recover on its own.